Thank you for choosing Alaska Urology. We are committed to providing you the best urological healthcare available. You are required to read and sign our financial policy prior to any treatment. Please feel free to ask any questions and a copy of this policy will be provided to you upon request. As a courtesy to our patients, we bill all insurance types.
INSURANCE:
We are participating providers for Medicare, Medicaid, Blue Cross/Blue Shield, Aetna, MultiPlan/BeechStreet, United Health Care, and Cigna. It is the patient’s responsibility to know their insurance benefits. If you are unsure of your benefits, please contact your insurance carrier with questions.
All patients with insurance coverage of any type must provide valid insurance information such as an insurance card for us to bill your insurance. If you do not provide valid insurance information prior to your appointment you may be removed from the schedule until this information is provided. You may agree to proceed without providing valid insurance information, but you will be considered a self-pay and payment in full is expected at the time service. You will remain self-pay until you provide valid insurance information.
If you do not have insurance, you are considered self-pay will be expected to pay in full at the time of service.
OUT OF NETWORK INSURANCE:
We will do our best to inform you if we are not in-network with your insurance carrier. It is the patient’s responsibility to know their insurance benefits. If you are unsure of your benefits, please contact your insurance carrier with questions.
If we are out of network with your insurance carrier as a courtesy to our patients, we will submit claims and assist you in a reasonable way to get your claims paid. We will balance bill patients for amount that the insurance carrier doesn’t pay.
MEDICARE ADVANTAGE PLANS:
We are not in-network with any Medicare Advantage Plan. Please read the section above regarding out of network insurance.
HEALTHSHARE, MEDI-SHARE, OR OTHER HEALTH SHARING PLANS:
These are not considered insurance. Patients who present HealthShare, Medi-Share, or other Health Sharing plans will be considered self-pay and responsible for entire balance at the time of service. It is the patient’s responsibility to seek reimbursement from their plan.
COPAYMENTS/COINSURANCE/DEDUCTIBLES:
All patient responsibility for services must be paid at the time of service. This is part of your contractual obligation with your insurance company.
NON-COVERED SERVICES:
Alaska Urology may seek payment from patient for services that are not covered by the subscriber’s agreement with their medical insurance plan. In cases where the subscriber’s medical insurance plan determines services not to be medically necessary or in keeping with plan care management standards or accepted standards of care the patient assumes financial responsibility. This determination by the subscriber’s medical insurance may occur prior to or as part of post clinical review conducted by the subscriber’s medical insurance company. Alaska Urology makes no guarantees of services being approved, it is the patient’s responsibility to understand their specific insurance plan and benefits.
USUAL & CUSTOMARY:
Our prices are representative of the usual and customary charges for our geographic area. You are expected to pay in full for any balance after insurance. At our discretion, Alaska Urology may assist you in appealing your insurance determination and/or appeal benefits on your behalf.
PROOF OF INSURANCE:
All patients must complete our patient information forms and sign where indicated before being seen. We must obtain valid insurance information(s) such as a copy of your insurance card and a copy of a photo ID for billing prior to your appointment. Failure to provide us with correct information will result in being removed from the schedule until this is provided and or you being responsible for the balance of your claim.
PAYMENT PLANS:
As a courtesy to our patients, we offer a payment plan. A medical payment plan usually does not have interest attributed to the amount owed unless the balance goes unpaid and is forwarded to a collection agency. Payment is required to be made automatically on a monthly basis via credit card and that information must be on file with the office.
CLAIMS SUBMISSION:
As a courtesy to our patients, we will submit claims and assist you in a reasonable way to get your claims paid. Your insurance company may need you to supply certain information directly to them. It is your responsibility to comply with their request. Please understand and be aware that the balance of your unpaid claim(s) is your responsibility.
SURGERIES:
All patient responsibility for surgeries must be paid in advance.
COVERAGE CHANGES:
If your insurance changes, please notify us as soon as possible, so we can make the appropriate changes to help you receive your maximum benefits. If your insurance does not pay your claim, the balance may be billed to you.
NON-PAYMENT:
If your account is thirty (30) days past due, you may be contacted by our billing department asking for payment in full. If your balance is unpaid after six (6) months, we may refer your account to our collection agency and you may be discharged from this practice.
PAYMENT OPTIONS:
We accept Cash, Check, Money Order, Visa, MasterCard, and Discover. Please note there will be a $30 charge for checks returned for non-sufficient funds.
MISSED APPOINTMENTS:
Please assist us by keeping your appointment or cancelling with a minimum of one (1) business days’ notice. Appointments cancelled with less than one (1) business days’ notice will be considered a “no-show”. Patients who “no-show” twice (2) on any scheduled appointment will only be allowed to schedule appointments within specific time frames.
The limited appointment scheduling will be reevaluated after one-calendar year since the last “no-show” event.
If a patient is a “no-show” for three scheduled appointment they may be discharged from the practice.
Due to the increased volume, we will only contact “no-show” appointments to be rescheduled if medically necessary.
We reserve the right to request a deposit for scheduling appointments.
We highly encourage patients to use our automated appointment reminder service which will notify patients via their selected method (phone, text, and or email) of upcoming appointments. These notifications are sent multiple times prior to a scheduled appointment.
Contact Us for Financial Help
For more information about getting help with your Alaska Urology medical bills, please call or visit our billing team office at our Providence location. Patients are strongly encouraged to ask for financial help before receiving medical treatment, if possible.
We would also suggest reaching out to various organizations for possible assistance: