Financial Policy & Assistance

Thank you for choosing Alaska Urology, Alaska’s partner in care. We are committed to providing you the best Urological healthcare available.  You will be required to read and sign our financial policy prior to any treatment.  

The financial policies are not intended to alarm you; we understand the intimidating complexity of insurance and the burden of unplanned medical bills.  We will do our best to discuss all charges upfront with you prior to treatment; our primary goal is to build a care plan that is in your best interest, not focused on reimbursement,  no unnecessary add on services, just high-quality care when you need it the most.  We strongly encouraged patients to talk to their insurance company and if possible discuss financial help before receiving medical treatment.


We are participating providers for Medicare, Medicaid, Blue Cross/Blue Shield, Aetna, MultiPlan, Beech Street, Meritain, Moda Health, United Health Care, and Cigna.  It is your responsibility to know your insurance benefits.   If you are unsure of your benefits, please contact your insurance carrier with questions.  All patients with insurance coverage of any type must show their insurance card for us to bill your insurance.  If you do not provide proof of insurance, you will be expected to pay in full at the time of service and will be considered a self-pay patient until the appropriate billing information is provided to our office.  If you are not insured, payment in full is expected at the time service is rendered. 

Co-Payments & Deductibles

All patient responsibility for services must be paid at the time of service.  This is part of your contractual obligation with your insurance company. 

Non-Covered Services

Please be aware that some or all of the services provided may not be covered or not considered reasonable or necessary by some insurers. It is your responsibility to pay in full for these services at the time of your visit. 

Usual & Customary

Our prices are representative of the usual and customary charges for our geographic area.  You are expected to pay in full for any balance after insurance.  At our discretion, Alaska Urology may assist you in appealing your insurance determination and/or appeal benefits on your behalf. 

Proof of Insurance 

All patients must complete our patient information forms and sign where indicated before being seen. We must obtain a copy of your insurance card(s) and a copy of a photo ID for billing.  Failure to provide us with correct information will result in you being responsible for the balance of your claim. 

We will ask for your insurance information prior to the visit in order to verify co-pays and deductibles.  For those patients without insurance or who do not supply insurance information a $200 deposit will be collected at the time of appointment.

Claims Submission

As a courtesy to our patients, we will submit claims and assist you in a reasonable way to get your claims paid.  Your insurance company may need you to supply certain information directly to them.  It is your responsibility to comply with their request.  Please understand and be aware that the balance of your unpaid claim(s) is your responsibility. 


All patient responsibility for surgeries must be paid in advance. 

Coverage Changes

If your insurance changes, please notify us as soon as possible, so we can make the appropriate changes to help you receive your maximum benefits.  If your insurance does not pay your claim, the balance may be billed to you. 


If your account is thirty (30) days past due, you may be contacted by our billing department asking for payment in full. If your balance is unpaid after six (6) months, we may refer your account to our collection agency and you may be discharged from this practice.

For any patient billing issues, please call (907) 563-3103. Questions regarding your coverage and benefits should be directed to your employer or insurance company

Discounts for Uninsured Patients

Alaska Urology offers a discount for patients who may not have health insurance coverage. Please contact us about our discount program.

Payment Plans

After your insurance company processes the bill (also known as a claim), the balance (amount owed by you) is due within thirty days. The balance can be paid in any of the following ways: cash, check, online bill pay, credit card, or payment plan. If you need a payment plan, please contact our billing team (907) 563-3103 to make arrangements.

Contact Us for Financial Help

For more information about getting help with your Alaska Urology medical bills, please call or visit our billing team office at our Providence location.   Patients are strongly encouraged to ask for financial help before receiving medical treatment, if possible.

We would also suggest reaching out to various organizations for possible assistance:

Welcome former Alaska Urological Institute Patients and Dr. Joshua Logan!