Financial Policy & Assistance

Thank you for choosing Alaska Urology.  We are committed to providing you the best urological healthcare available.  You are required to read and sign our financial policy prior to any treatment.  Please feel free to ask any questions and a copy of this policy will be provided to you upon request.  As a courtesy to our patients, we bill all insurance types.

Insurance

We are participating providers for Medicare, Medicaid, Blue Cross/Blue Shield, Aetna, MultiPlan/BeechStreet and Cigna.  It is your responsibility to know your insurance benefits.  If you are unsure of your benefits, please contact your insurance carrier with questions.  All patients with insurance coverage of any type must show their insurance card for us to bill your insurance.  If you do not provide proof of insurance, you will be expected to pay in full at the time of service and will be considered a self-pay patient until the appropriate billing information is provided to our office.  If you are not insured, payment in full is expected at the time service is rendered.

Copayments/Coinsurance/Deductibles

All patient responsibility for services must be paid at the time of service.  This is part of your contractual obligation with your insurance company.

Non-Covered Services

Please be aware that some or all of the services provided may not be covered or not considered reasonable or necessary by some insurers.  It is your responsibility to pay in full for these services at the time of your visit.

Usual and Customary

Our prices are representative of the usual and customary charges for our geographic area.  You are expected to pay in full for any balance after insurance.  At our discretion, Alaska Urology may assist you in appealing your insurance determination and/or appeal benefits on your behalf.  

Proof of Insurance

All patients must complete our patient information forms and sign where indicated before being seen.  We must obtain a copy of your insurance card(s) and a copy of a photo ID for billing.  Failure to provide us with correct information will result in you being responsible for the balance of your claim.

Claims Submission

As a courtesy to our patients, we will submit claims and assist you in a reasonable way to get your claims paid.  Your insurance company may need you to supply certain information directly to them.  It is your responsibility to comply with their request.  Please understand and be aware that the balance of your unpaid claim(s) is your responsibility.

Surgeries

All patient responsibility for surgeries must be paid in advance.

Coverage Changes

If your insurance changes, please notify us as soon as possible, so we can make the appropriate changes to help you receive your maximum benefits.  If your insurance does not pay your claim, the balance may be billed to you. 

Non-Payment

If your account is thirty (30) days past due, you may be contacted by our billing department asking for payment in full.  If your balance is unpaid after six (6) months, we may refer your account to our collection agency and you may be discharged from this practice.  

Payment Options

We accept Cash, Check, Money Order, Visa, MasterCard, and Discover.  Please note there will be a $30 charge for checks returned for non-sufficient funds.

Missed Appointments

Please assist us by keeping your appointment or cancelling with a minimum of one (1) business days’ notice.  Appointments cancelled with less than one (1) business days’ notice will be considered a “no-show”.  Patients who “no-show” twice (2) on any scheduled appointment will only be allowed to schedule appointments within specific time frames.  

The limited appointment scheduling will be reevaluated after one-calendar year since the last “no-show” event. 

If a patient is a “no-show” for three scheduled appointment they may be discharged from the practice. 

Due to the increased volume, we will only contact “no-show” appointments to be rescheduled if medically necessary.  

We reserve the right to request a deposit for scheduling appointments. 

We highly encourage patients to use our automated appointment reminder service which will notify patients via their selected method (phone, text, and or email) of upcoming appointments.  These notifications are sent multiple times prior to a scheduled appointment. 

Our practice is committed to providing the best urological care to our patients.  Thank you again for choosing Alaska Urology.  Please let us know if you have any questions or concerns.

Contact Us for Financial Help

For more information about getting help with your Alaska Urology medical bills, please call or visit our billing team office at our Providence location.   Patients are strongly encouraged to ask for financial help before receiving medical treatment, if possible.

We would also suggest reaching out to various organizations for possible assistance:

Welcome former Alaska Urological Institute Patients and Dr. Joshua Logan!