Changing healthcare providers can be overwhelming. We at Alaska Urology understand and are dedicated to making this an easy and positive transition for you. Our providers and staff take great pride in providing exemplary care for our patients, and we are thrilled to have you joining the family.
To meet the demand, we’ve expanded our hours of operation, increased the number of available patient appointments, and are in the process of onboarding new providers. Unfortunately, we were not given much warning about AUI ceasing operations and this expansion of capacity will take some time. Please understand your health is our highest priority and we are working to accommodate everyone’s request. While we continue to work diligently to get all new and established patients seen in a timely fashion, we very much appreciate your patience and reciprocated understanding.
Given the sudden increase in our patient number, we have established triage protocols. This will help us make sure that distressed patients or patients with daunting diagnoses, both new and established, get seen first. Thus, if you are doing well and are due for a routine follow-up, please understand that your visit may occur a bit later than when you are “due.” We appreciate your understanding and empathy for those who are acutely ill.
Please know that we are excited to be coming alongside you to assist you with all your urologic needs. We are doing our absolute best to get you in as quickly as possible. In the meantime, please head to the Who We Are section to get to know our providers. It would also be very helpful to us if you’d download the New Patient Forms, fill them out, and bring them to your first appointment. Lastly, be sure to follow us on Facebook and Instagram for your daily dose of urology education, fun stuff, and office announcements. Thanks so much, and we look forward to seeing you in clinic.
Requesting Alaska Urological Institute Medical Records
Alaska Urological Institute is facilitating all medical records transfers for their former patients. Alaska Urological Institute has contracted with Cariend to become the medical records custodian.
When requesting medical records or imaging from Cariend, you will need to complete the required HIPAA Authorization Form. The fastest way to process this request is through their secure portal. Forms and instructions may be found at:
https://www.cariend.com/request-records/
Cariend may be reached to initiate records request at:
Phone 1-855-513-0995
Email: requests@cariend.com
For those patients who are hand delivering a copy of their medical records from Alaska Urological Institute, we will upload your records to our EMR and once completed for patient privacy and security we will destroy the paper copy of the medical records. If you wish to retain a set please will need to make a copy prior to dropping off records at our office.
Guide for former Alaska Urological Institute (AUI) patients to schedule appointments
Patients who need an emergent or time-sensitive appointment.
- Emergent or time-sensitive conditions include:
- Recent Cancer Diagnosis (past 90 days)
- Had surgery scheduled and was cancelled due to closure
- Gross Hematuria (blood in urine)
- Unable to Void
- Pain in the last 30 days
- Catheter Problem
- Catheter Change
- Surgery within the last 30 days
- Believe you have an Urinary Tract Infection (UTI)
- Need injection for cancer treatment (Lupron, Eligard, or xgevea)
- BCG treatment
- Hormone Treatment
- Urgent medication refills
- Call our office to schedule and identify one of the issues above with our front desk, you will be transferred to Nurse Triage and they will discuss and schedule your appointment.
- Contact Alaska Urology Institute and have your records sent to our office.
Patients who want to send records and be scheduled at a later time.
- Contact AUI and have your records sent to our office.
- Contact our office once this is done, our front desk will take some basic information from you so we are aware your records are on the way.
- Call us when ready to schedule and let us know you have already sent your records.
Dr. Logan is the provider of record at Alaska Urological Institute and you need a non-emergent/time-sensitive appointment.
- Contact AUI and have your records sent to our office.
- Call our office and let us know you are a patient of Dr. Logan from AUI and it is non-emergent or time sensitive.
- We will take some basic information and using Dr. Logan’s template schedule you for the next available appointment. Please note Dr. Logan does not start with Alaska Urology till October 19th.
- We will review required paperwork, ID, and insurance card for your first appointment.
- Please visit this link for paperwork.
- Please review our COVID-19 protocols which include everyone over the age of 10 are required to wear a mask while in our offices.
Dr. Logan is NOT the provider of record at Alaska Urological Institute and you need a non-emergent or time-sensitive appointment.
- Contact Alaska Urological Institute and have your records sent to our office.
- Call our office and let us know you are an AUI patient wanting to schedule a non-emergent or time-sensitive appointment, and were not seeing Dr. Logan.
- Your chart will be reviewed within 7 to 10 days after records are received from AUI. We will then contact you to schedule an appointment. Your appointment may be 3 to 4 weeks from when we call to schedule. We apologize for this time frame we are doing our best to get everyone seen as quickly as possible. Every patient is important to us and we look forward to you joining our practice and appreciate your patience.
- When we call to schedule, we will take some basic information from you and schedule you for the next available appointment. Based on your medical history your first appointment maybe with a Physician Assistant.
- We will review required paperwork, ID, and insurance card for your first appointment.
- Please visit this link for paperwork.
- Please review our COVID-19 protocols which include everyone over the age of 10 are required to wear a mask while in our offices.
Frequently Asked Questions
What if I can’t get my Medical Records?
HIPAA protects your right to see your health information, get a paper or electronic copy of your medical records, and request changes to any errors or incomplete information. You can also have your records sent to someone else.
HIPAA, the Health Insurance Portability and Accountability Act, has been the law of the land since 1996. Among other things, HIPAA dictates what healthcare providers, facilities and insurers (and certain other entities that handle patient data) need to do to safeguard the security and privacy of patients’ medical data, while also enabling their access to it.
How long should a record request take?
Records requests should take no more than 30 days.
Can I request records for someone else?
Parents of minors and other legal guardians are treated as proxies for the patients under their care, so they can always access their records. In most other cases, only an authorized personal representative can request records on another person’s behalf. Here’s more info.
One more thing: Being married to someone doesn’t automatically make you their personal representative; they still need to authorize you.
What should a record request cost?
HIPAA lets providers charge a “reasonable” fee to cover costs associated with copying and mailing (or electronically transmitting) records, but not for searching for or retrieving them. That means a doctor can charge you for supplies such as paper, X-ray copies and postage. They could also charge you for labor if, say, you ask for a summary or explanation of your record (and agree to be charged for it).
One more thing: A provider may not deny you access to your medical records on the grounds that you owe them money, according to the U.S. Department of Health and Human Services.
What if I have waited for more than 30 days and still haven’t received medical records?
- Contact the referring physician who referred you to AUI. In some cases, records were shared between providers and offices and these would be available.
- Make a list of other providers you’ve seen and request medical records from them. This helps our providers develop a complete medical history.
- Please call and explain the situation, most likely we will ask you to see your PCP for a referral or depending on the history you provide we may schedule an appointment with you.
Financial Policies
The financial policies are not intended to alarm you; we understand the intimidating complexity of insurance and the burden of unplanned medical bills. We will do our best to discuss all charges upfront with you prior to treatment. Our primary goal is to build a care plan that is in your best interest, not focused on reimbursement or unnecessary add on services, just high-quality care when you need it the most. We strongly encouraged patients to talk to their insurance company and, if possible, discuss financial help before receiving medical treatment.
What will I be required to pay on the day of my appointment?
Be prepared to pay any co-pays and the patient responsibility portion that your insurance plan requires.
Self-pay patients may be asked to pay a deposit or full amount at time of service.
What if I owe a balance to Alaska Urological Institute?
Alaska Urology has no access to your financial data or account balance. Any balance owed at AUI should be discussed with them or their legal representative. Please refer to Alaska Urology’s financial policy to understand your financial responsibility.
I had a financial arrangement with Alaska Urological Institute, does it still apply at Alaska Urology?
We are different organizations and therefore have different financial policies. Any financial arrangements will not carry over to Alaska Urology. Please refer to our financial policy and, if needed, contact our billing team with questions.
I have a past due balance with Alaska Urology, will I be allowed to schedule?
All balances must be paid in full before you will be allowed to schedule.
How will I know you’ve received my records from Alaska Urological Institute?
If you request, we will contact you once we receive your records from Alaska Urological Institute.
Will Alaska Urology refill medications without an appointment?
No, we will not fill medications without an appointment. If you are in urgent need of a medication refill please contact our office and will attempt to expedite an appointment either in person or via telemedicine to refill a prescription.
Is Alaska Urology in network with my insurance company and are the benefits the same?
Each organization has different contracts with insurance companies. We highly suggest that you check the status of your insurance network by calling the carrier prior to the appointment to understand your benefits.