Thank you for choosing Alaska Urology. We know that understanding your healthcare and the costs can be a challenge — we’re here to help. Please read the following and if you have questions please feel free to contact our offices.
Before You Arrive
Whether you are scheduling your appointment, preparing for a procedure, or getting ready to check-in, knowing what to do before you arrive is an important step. Use the following information to get started.
Put Your Concerns on Paper
Jot down the reason(s) for your visit and bring these notes to your appointment along with your recent health history. This way, you’ll have a visual cue to remind you once you’re at the office, and you won’t forget to mention anything important.
Pre-Fill Out New Patient Forms
Please take the time to pre-fill out the new patient forms. This will allow us to develop a treatment plan to meet your needs and coordinate with your present healthcare providers. Further, it makes the development of your customized treatment plan more effective.
You can do this two ways, through our online patient portal or print and fill out at home.
The portal will allow you to securely enter your personal information, insurance, medical history, current and past symptoms, medications, allergies, and other pertinent material. You will receive an e-mail from us when you schedule that includes log in instructions and a link to our patient portal. You may log in at any time to begin using our services. The patient portal also allows you to securely communicate with the office and provider, pay bills online, access lab results and many other features to help with your experience.
If you need assistance accessing the patient portal please contact our office at 907-563-3103.
You may also print these forms prior to the visit. Please complete the following packet of forms based on whether the patient is an adult patient or a pediatric patient.
If you don’t have a printer at home, the portal will be your best option, but let us know we are more than happy to mail you these forms prior to your visit.
What to Bring to Your Appointment
Please bring your insurance card, photo identification (driver’s license, passport, military ID, non-driver ID), and referral (if necessary) to each physician visit. Your insurance company may also require you to pay a co-payment at the time of your appointment. If you are a self-pay patient you will be required to pay $200 deposit towards your initial visit and each visit succeeding. You are fully responsible for payment of the co-pay, or self-pay deposit before any services are rendered.
Please arrive 10 to 15 minutes early to complete or update necessary patient paperwork. If you haven’t prefilled out your forms, once again, be prepared to share your medical history including your current list of medications (prescribed, over-the-counter and supplements including herbs), allergies you may have to any medications and a history of any medical issues and surgical procedures. We recommend you complete the patient forms in advance to ensure they are completed thoroughly and accurately.
Your healthcare costs depend on many factors such as your insurance plan and its cost-sharing features, where you are cared for and the type of services you receive. We have resources available to help you estimate your cost of care, understand the billing process, get the full benefit of your insurance coverage and find contact information.
There are ways to prepare for your financial responsibilities before, during and after your medical care. From knowing your insurance coverage ahead of time to reading your explanation of benefits to understanding your bill, we want to help you know how best to manage your financial responsibilities.
As Alaska’s partner in care, we are committed to providing you the best Urological healthcare available. You will be required to read and sign our financial policy prior to any treatment.
The financial policies are not intended to alarm you; we understand the intimidating complexity of insurance and the burden of unplanned medical bills. We will do our best to discuss all charges upfront with you prior to treatment; our primary goal is to build a care plan that is in your best interest, not focused on reimbursement, no unnecessary add on services, just high-quality care when you need it the most. We strongly encouraged patients to talk to their insurance company and if possible discuss financial help before receiving medical treatment.
We are participating providers for Medicare, Medicaid, Blue Cross/Blue Shield, Aetna, MultiPlan, Beech Street, Meritain, Moda Health, United Health Care, and Cigna. It is your responsibility to know your insurance benefits. If you are unsure of your benefits, please contact your insurance carrier with questions. All patients with insurance coverage of any type must show their insurance card for us to bill your insurance. If you do not provide proof of insurance, you will be expected to pay in full at the time of service and will be considered a self-pay patient until the appropriate billing information is provided to our office. If you are not insured, payment in full is expected at the time service is rendered.
Proof of Insurance
All patients must complete our patient information forms and sign where indicated before being seen. We must obtain a copy of your insurance card(s) and a copy of a photo ID for billing. Failure to provide us with correct information will result in you being responsible for the balance of your claim.
Get the Most Out of Your Appointment
- Ask the questions on your list, we are here to help. With our combined Urological experience we collaborate to build care plans that are in your best interest. We do ask that you share information openly. Your privacy is important to us and we protect it.
- Write down the names of your care team members (Physician, PA, Nurse, MA, surgery scheduler, etc.). Don’t be afraid to contact them; ask for medication refills if you will run out before your next appointment, updates on your health, or ask questions.
- If you don’t understand the instructions in your customized plan of care repeat back the things you’ve discussed with your care team in your own words. Something about the plan is only good if it is followed.
If You Need to Cancel or Reschedule
Please cancel at least 24 hours in advance. You will receive appointment reminders from Alaska Urology in advance of your appointment. To cancel call 907-563-3103 and we will do our best to reschedule your appointment in a timely manner.
Late Arrivals: We will make every effort to see you, but your appointment may need to be rescheduled.
We’re Committed to Your Privacy
Family members can make appointments or inquire about appointment times for their children, parents and spouses. If you do not want appointment information shared with family members, please notify us at the time of your registration or visit.
If you would like to give your care team permission to talk with your family members about your care when you are not present, you will be asked to sign a form that allows us to do to.